Peter Yagecic

I am writing to make a confession:  Action Cellular as me “hooked”.  Somehow, over the Internet, I found Action Cellular last fall.  We were on our way to Europe, business was just a little crazy, and I could neither stay home and still speak with my mother-in-law, nor go away & still remain in business – unless I could be assured of having my people reach me, where I was. 

Shannon & crew set me up with a phone, a data card, & everything else I needed, even overnighting additional “stuff” from England to Italy with firm insistence to call with any questions (even though it was Sunday morning!).

 Your system of prompt phone delivery & pickup worked (almost) flawlessly; the phones were great, the service was exceptional.  And whenever there were questions (or even minor glitches), your staff handled them efficiently, competently, and with an extraordinary amount of concern than “the customer” be taken care of.

 Shannon, in particular, must have spent HOURS answering my questions, checking the package, working with the people in England, following up on me in Italy to make sure everything was fine, confirming that “my” phone had gotten back to the office, checking on some billing questions…

 It is beyond “nice” to run into a company, and people that work so hard to do a great job and make customers feel so valued and special.  It could really become addictive – so, rest assured that I will call you as soon as I can see past the pile on my desk to head overseas again.  (Or maybe I should start looking for a good excuse for a vacation, just so I can use your services?) also, beyond that, I have been/will mention Action Cellular to everyone I can think of who is going overseas.

 Thanks, and best of luck, to all at Action Cellular.

 Sincerely, Sandy McCardell    President

Jeanne Skaggs

Our son, Ryan, just returned today from Africa.  We were so pleased to
be able to have the phone connection with him for these past (nearly) three months.     Unfortunately, he had the difficult task to tell me that a few days before he left,  he had an incredible experience with two bull elephants charging his vehicle.  Working alone, in the dark, he had to race in reverse then spin around as quickly as possible to speed
off with the big bull not 10 yards away.  He said he was never so scared in all his life, even the multiple black rhino chargings he had during his time in the bush were not that scary.  

He was so rattled that he didn't think about his gear until later.  The gear on the vehicle was scattered, and he could not find the phone the next morning.   He thinks it must have been thrown off, but he couldn't find it later upon returning to the same area.  Perhaps there's a baboon trying to make calls.  Fortunately, he did have the SIM card in his billfold.  All the other equipment was in the tent and is still intact. 

How do we handle this?  I am going to send back everything else tomorrow.

This doesn't dampen our enthusiasm for renting phones. We will
definitely be using them again, especially a sat. phone next summer in
Tanzania.

Please advise what to do about the cell phone.

Thank you,   Jeanne Skaggs

This is what happened to me: I placed the order for this phone rental with your company.  I was leaving for the mountains at 8:00 a.m. the next morning.   

I received the phone from my outfitter on Sunday at about noon. You will notice on the call record that I began to use the phone about 2 hours later when I was taken ill with a kidney stone attack.

The phone was invaluable in that it allowed me to summon a rescue helicopter. I gave our GPS coordinates and the helicopter landed right near our camp.    I was flown to Mercy Medical Center in Durango and treated for this malady.

I am now home in Santa Maria and will ship the phone back to you. I will never go into the wilderness again without an iridium phone.

Bruce Correll

Allow me to once again thank you for your on-going support of the Chernobyl Children’s Project.  In past years you have exhibited both a charitable spirit and a professional manner in delivering the free mobile phone services to our organization.

As you know, these phones are used by the Belorussian translators who accompany the at-risk children from eastern Europe to northern California.  Although actual usage has remained minimal, there is a strong feeling of security for all involved in the program to know that a host family can reach an interpreter on short notice even if he/she is travelling around. 

I am pleased to provide a reference to you in any way that may be useful; your involvement in our program has been very professional and useful.

Dave Nelson

President, Chernobyl Children’s Project 

When I arrived at the San Franscisco Airport, I had a bit of trouble finding the newly set up rent-a-phone shop.  Yet it's all worth the time and effort.

Your Shop representative was very patient with us foreign business travellers, and explained to us the different packages.  The service was activated on the same day, and I started making all the important calls to confirm my appointments for my short stay in San Francisco and the Bay Area.  I just could not imagine how I could have survived without the phone.

Your response to my request for a detailed call statement was also surprisingly prompt.  With your help, I am now able to reimburse this rather expensive telephone bill.  We all know there is no free lunch, but if the food is good and the service is wonderful, you really don't mind paying a bit of premium.

Cheers,

Judy Lau

 

Just wanted to touch base with you and let you know that we have
really been thankful we sent the sat. phone and the cell phone to South
Africa with our son.  While he was in the city, the cell phone was great in
that it had a very good connection.  But he's been in the bush for about a
month where there is no cell signal.  We really look forward to his calls,
and gladly put up with the dropped calls, echo, static, etc.  We didn't
think he would use it very much because of the cost per minute, but after he
was there, we told him not to worry about it and call often.  I can't
imagine what our bill will be, but it will be money well spent.

Thanks again for your assistance in arranging this.  We are all planning
a trip to Tanzania next summer and will want to take a sat. phone with us.

Best Regards,   Jeanne Skaggs
 

I am writing to thank you for your excellent service last week.  As you may recall we had a unique situation where we needed two separate phones.  One was needed for Japan and one for Korea.  Due to problems with Federal Express, neither phone arrived as scheduled.  I was very impressed that your company went out of its way to get replacement phones to us on time.  A new phone for Japan was sent overnight to us before we left Kansas City and the phone for Korea was re-routed to the Minneapolis airport.  I was pleasantly surprised when the phone was hand-delivered to us at the terminal.

I don't get the opportunity to write many letters like this throughout the year, because few businesses offer superior service.  I have already referred a couple of people to Action Cellular and I will not hesitate to refer more.  Thanks again for your service and I look forward to patronizing your company again.

Sincerely, Larry Askew, Esq.,  Senior Vice President

It's a rare occurrence these days that one can write about outstanding customer service but that is exactly what I want to do.

I was not familiar with global phones when I went to Google and searched for just that. In viewing the offerings I decided to explore your site and not only did I find easy to read, concise information but I also found outstanding customer service from your employee Brandon. Brandon's great service wasn't a fluke because I called him over and over with questions and requests and each time he was courteous, knowledgeable in his answers and to my view truly concerned in taking care of my situation. How fortunate you are to have an employee like Brandon!

We look forward to working with your company as our company grows.

Sincerely,

Lanette M.

Pacific Leisure Management

I am writing to tell you how much have appreciated working with Action Cellular for the past several years. 

As you know, PLM is one of the oldest Japanese travel agencies in San Francisco.  Action Cellular has provided rental phones for many of our Japanese visitors and has done its service with excellent customer satisfaction and attention to detail.  Further, you have staff members that speak Japanese, so that makes working with Action Cellular very easy for us. 

Masako has advised me that you would soon be providing phones at the airport.  I believe it will be of great benefit to PLM.

Good luck and let me know if I can be of further assistance. 

Sincerely, Mark Sakura    Vice President

I don't want to let another day go by without letting you know how deeply I appreciate your tremendous assistance and support...Again, please accept my heartfelt gratitude for your kind and generous support.  I look forward to a long and continued friendship."

Senator Diane Feinstein
                                        

On behalf of the San Francisco Chapter of the American Heart  Association, I'd like to thank you for providing cellular  phones for the 17th Annual May Day Run on May 1, at the  Golden Gate Park Polo Field.  The phone made it easier for race  organizers to contact vendors and also provided a critical safety element to the 800 runners.  Your assistance helped us produce a smooth and successful race, raising $25,000 for the San Francisco Chapter.  These funds will help greatly as the AHA strives to reduce death and disability from cardiovascular disease and stroke, the nation's number one killer.  In return for the service you provided, it was our pleasure to announce Action Cellular's support at our awards ceremony and several times throughout the event, and display sponsorship signage on our event stage.  Thanks again for your support..."

Julie Wellik, Development Associate
 

Afghanistan is about 10,000 miles and a thousand years away from San Francisco. But because you recommended a satellite phone, I was able to get regular contacts from my son serving in the U.S. Army there. He was sent to the front lines shortly after 9/11.  

I cannot thank you enough. Expensive, yes, but worth every penny in peace of mind. 

Your staff was outstanding in finding a solar charger, in replacing some equipment he lost in transit, and generously being cheerful and helpful. Many thanks.

Sincerely, CAROL RUTH SILVER

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